21st Century Customer Service

5:30pm to 7:30pm

A Central PA SCORE Seminar with Bob Griffin

Many companies and organizations talk about customer service, but few take the time to build a program of strategically planned customer service. This class focuses on the three primary stages of customer service:

  1. Assessment
  2. Solutions
  3. Measurement.

The class looks at all the stages of Customer Service and helps you build a solution that will work for your organization. It concludes with an inside look at how top quality customer service works within the fast food company Chick fil A.

Presented by SCORE Mentor and Business School teacher Bob Griffin.

Register online. ($5 donation suggested a the door. All proceeds go to Schlow)

  • Class size limit: 25
  • Where: Downsbrough Community Room

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