Some Frequently Asked Questions
Do I have to wear a mask to pick up my reserves?
Yes, a mask is required for all patrons two years old and up to enter the building to pick up reserves. The scheduled pick-up option is an alternative for those without masks.
Do I have to wear a mask even if I can show proof of vaccination?
Yes. Per public health guidelines and local ordinance, everyone two years old and up must wear a mask regardless of vaccination status to continue to protect themselves and others.
How long can I stay after entering the lobby?
While we’re excited to welcome patrons back into Schlow for this phase of service, due to capacity limits, we ask that you stay only as long as needed to check out your reserves.
Can I bring my own bag(s) to carry my reserves?
Yes. Patrons can bring in their own bags; however, please note that you will need to fill them on your own with your reserves at the service desk and the self-checkouts.
Where can I park? Will we have to validate our parking tickets?
Parking is available in the library surface lot. No validation necessary (exit gate will be up).
Where can I return my books? Is it OK to bring them into the lobby?
Please continue to use Schlow’s convenient book returns for your items.
Are you accepting cash or credit/debit cards at the desk?
We are not able to accept cash or credit/debit cards at the desk during our lobby service phase. You can, however, use credit/debit cards for fees, etc. via our self-checkout stations or make payments and donations online anytime.
Can I go upstairs, visit the Children’s Department, or enter other areas of Schlow to grab another book/DVD when I pick up my stuff from the hold shelves?
It’s lobby-only service on site for right now, and we really appreciate your patience! Keep an eye out on Schlow social and our website for “next phase” news.
Are fines still going to be waived after the lobby is open?
Yes. To avoid additional financial burdens on our community, fines will continue to be waived at this time. We will revisit this policy as conditions warrant.
Can I use the computers or the copy machine?
Are you going to open more computer slots for 45-minute use?
During lobby service, we will continue to provide limited computer appointments on Wednesdays and Saturdays. Computers will be more widely available once browsing is available.
Can I study, work, or read a magazine/newspaper?
Because occupancy is limited during this re-opening phase, studying or working in the library will not be permitted. We are not renewing our subscriptions to print newspapers at this time. You’re welcome to check out Schlow’s new online subscription service to The New York Times, which is complimentary for library cardholders.
Is there a place that I can meet with someone?
Our usual event and meeting spaces inside the building will not be available at this time. While we’re excited to welcome patrons back into Schlow for this phase of service, due to capacity limits and social distancing requirements, we ask that you stay only as long as needed to check out your reserves.
Will you still offer the grab-and-go bags of books for a donation?
Yes! Please pick up your bag then drop a suggested donation of $5 (or whatever you can) in the donation bank in the outer lobby, with our thanks.
Can I use the water fountains/restrooms?
Yes. Restrooms will be available. Water bottle ports on the lobby water fountains will be accessible, but drinking spouts will not.
Can I use the pay phone?
There is no public pay phone accessible in Schlow’s lobby.
I just need tax forms, I am not sure which ones. Can I go grab what I need?
Currently, we have federal 1040 tax forms and instruction booklets available in the lobby. We will be happy to accommodate printing other tax forms needed, either via our printing service or while you wait, depending on staff availability.
Why did you keep the building closed to the public for so long?
The safety of our staff, volunteers, and patrons has been Schlow’s top priority throughout the COVID-19 pandemic. Due to consistently high rates of coronavirus cases in our community and based on guidance from public health and government entities, we could not safely offer public access to the building until now. We’re looking forward to re-introducing in-person services step by step as conditions allow.
When will the stacks be reopened for browsing, and how long will we have?
Following a successful phase-one lobby re-opening, we’re hoping to make the stacks available for browsing for limited time periods starting in June. Keep an eye out on Schlow social and the website for “next phase” news.