Frequenty Asked Questions
Why am I being billed for items when there are no late fees?
I returned my items, why do they appear overdue on My Account?
To ensure the safety of staff and patrons, items are quarantined for a minimum of 72 hours prior to checkin, and will still show on your account during this period. Please wait at least 7 days before contacting the library regarding a returned item remaining on your account.
How do I Return My Books?
In addition to the returns in front of our building and the rear of our parking lot, all of our remote returns are now open to accept returns.
Note: Due to quarantine procedures, please allow up to 7 days for your items to be checked in and your account to clear. No fines will be assessed for late materials until further notice.
What types of Items Can I Check Out?
At this time, we are only circulating a limited collection of materials for the safety of our patrons and staff. We plan to resume access to additional collections as we expand our service capacity. Thank you for your patience as we work towards serving the community in a safe manner.
Items currently not able to be checked out
- Concept Kits
- Games & Toys
- Reference Materials
How do I Get a Library Card?
During the closure of Schlow's physical building, we want to ensure easy access to all of Schlow's electronic resources. Beginning 3/14/2020, if you have lost your library card, have blocks on your card, or simply need a new card, feel free to sign up for a temporary library card and use that to access electronic resources. Please keep in mind that your new card will replace your old one. The information used to create a card online will be used to update existing accounts.
Online Library Card Account Creation: All Centre County residents, permanent and temporary, are eligible (13 years of age or older or under 12, with guardian permission).
- Go to: http://go.schlow.org/GetACard.
- Enter your information in all fields.
- Check the boxes to confirm that you are a resident of Centre County and 13 years of age or older or a legal guardian of the applicant, and grant permission for this account
- A temporary library card number will be issued to you so that you can immediately access online resources via schlowlibrary.org. The temporary number will expire in 60 days.
- Your permanent library card will be mailed to you in 7-10 business days.
- Mail option: When Schlow Centre Region Libary re-opens you can check out materials at the Library once your account information has been confirmed by showing photo I.D. at the Main Service Desk.
Need help? Email us at firstname.lastname@example.org.
How do I Renew my Library Account?
How can I Get Updates on Library Services & Events?
Please visit this page, subscribe to our monthly email newsletter, and follow our social media outlets (Twitter, Facebook, Instagram, LinkedIn) often as we continue to post updates during this rapidly-evolving situation, and thank you for your patience as we determine the best course to continue providing library services while protecting the health of our visitors, volunteers and staff.
What are your (temporarily) Suspended Services?
- Copy Services
- Interlibrary Loan
- Physical Event Spaces
- Art Gallery